Here at BestPepperSpray.ws, our number one priority is customer service and customer satisfaction.  

Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless we shipped you the wrong product, or agreed upon with BestPepperSpray.ws 

All returns, refunds, or exchanges must be approved by BestPepperSpray.ws before any products are returned.   Please allow 7-10 days for processing returns.

Return Policy

We offer a 30-day money back guarantee on our Pepper Spray products.  If you are returning your order within 30 days of receipt due to damage or manufacturer's defect,  we only ask that you follow our guidelines when doing so.  We do not pay for return shipping.  Refunds are contingent upon inspection of item(s) once we receive it.  

You must complete the following steps, if you need to return an order:

1.  Contact us at info@bestpepperspray.ws for an RMA (Return Merchandise Authorization) number.  Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return.  The RMA number must be on your return shipping label.  If it is not, your package may be refused and sent back to you. 

2.  Returns must be postmarked within 30 days of delivery date. 

Exchanges

If you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., you will be charged our standard shipping cost of $8.95 for UPS Ground or USPS to have the exchanged product shipped back to you.  If a product is being exchanged due to a manufacturer's defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.